Service
Blind and Shade Repairs
Start with the good news: Hunter Douglas products carry the Hunter Douglas Limited Lifetime Warranty, subject to the manufacturer's warranty terms, so the fix is often covered. A shade you love should not go in the trash over a broken cord or a tired mechanism. We handle Hunter Douglas repairs of all kinds, and we help even when you did not buy it from us or the original shop is long gone. Tell us what broke and we will tell you the honest path forward.
A covered repair is handled under the Hunter Douglas Limited Lifetime Warranty, subject to its terms. Flat service fee for full pickup and reinstall, disclosed upfront.
Not sure if yours is Hunter Douglas? Call us, we will tell you. (603) 891-5755
The PowerView® App is required for programmed operation.
What You Get
Everything included, every charge disclosed.
Who It Is For
If this sounds like your situation, this is the line.
- Homeowners with a broken cord, tired mechanism, or a motor that stopped responding
- People deciding honestly between repairing a treatment and replacing it
- Anyone with a Hunter Douglas product bought elsewhere that still deserves a fix
- Buyers who want a covered repair handled without the runaround
How It Works
Four steps, fully documented.
Step 01
Describe the problem
Cord, mechanism, motor, or fabric. Tell Jim what happened, even if you bought it elsewhere or the original shop is long gone.
Step 02
Repair versus replace
Jim gives you honest guidance on whether a fix makes sense or a replacement is the smarter move. No pushing you toward the expensive option.
Step 03
Covered under warranty
Because the products carry the Hunter Douglas Limited Lifetime Warranty, a covered repair itself costs you nothing. Jim handles the service center relationship.
Step 04
Pickup and reinstall option
Want it fully handled? Jim picks it up, gets it fixed, and reinstalls it for a flat service fee, disclosed to you upfront.
Frequently Asked
The questions buyers ask first.
Do you repair Hunter Douglas blinds, even if I did not buy them from you?
Yes. Hunter Douglas products carry the Hunter Douglas Limited Lifetime Warranty, subject to the manufacturer's warranty terms, so a covered repair itself costs you nothing, even on treatments you bought elsewhere or from a shop that has closed. The authorized service center is Goedecke Design in Bedford, New Hampshire. You can drive your blind there yourself at no cost, or we can take it down, deliver it, and reinstall it for a flat service fee that covers the time and travel. We will tell you that number upfront, before anything happens.
How long does it take to get custom window treatments installed?
It starts with a free in-home consultation where we measure and help you choose. Because every treatment is custom-fabricated for your exact windows, there is a build time after you order, and then we schedule the install. We will give you a realistic timeline on the visit. Rush situations are worth a conversation, so just ask.
Do you offer smart or motorized shades I can control from my phone?
Yes. Hunter Douglas PowerView® Automation lets you control your shades from your phone, your voice, or a remote, and set them on automatic schedules. You can even adjust them from out of state. Snowbirds run their New England shades from Florida. It is ideal for hard-to-reach windows and for cutting glare and UV automatically. We set it all up and teach you how to use it.
Do I need to measure my own windows before the consultation?
No. We measure every window during the free in-home visit. Custom Hunter Douglas products are fabricated to your exact opening, so a precise professional measurement matters, and it is part of the service. All you need to do is book the consultation.
Do you have a showroom I can visit?
No storefront, and that is on purpose. A shade looks completely different under store lights than it does in your home at four in the afternoon. So we shop at home with you. We come to your home with the real Hunter Douglas samples, hold them in your windows, and show you how they look in your own light.
More questions? See the full FAQ.
Let Jim bring the samples to you.
Request a free in-home consultation. We bring the real Hunter Douglas samples, measure your windows, and give you an honest installed price at your kitchen table. No pressure, no store to drive to. We stand behind every install.